FAQs

Welcome to Silent North's FAQ page. Here you'll find answers to some of the most frequently asked questions about our products, orders, returns, and more. If you don’t find what you're looking for, feel free to reach out to our customer service team!

1. What is Silent North's return and exchange policy?

We offer a 14-day return and exchange policy for eligible items. Please ensure the items are in their original condition, unused, and with all original tags. For more details, check out our return policy.

2. How long does shipping take?

Standard shipping within the continental U.S. takes 3–7 business days. We offer free shipping on all orders with no minimum purchase required. For more information, visit our shipping policy.

3. Do you ship internationally?

Currently, we only ship within the continental United States. We do not ship to international destinations or U.S. territories at this time.

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use the tracking link provided in the email to track your order in real-time. Alternatively, you can log into your Silent North account to check your order status.

5. What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact us within 7 days of delivery. Provide your order number and photos of the damaged or defective item, and our team will assist you with a replacement or refund.

6. Can I change or cancel my order?

Once an order is placed and processed, we are unable to change or cancel it. Please make sure to review your order carefully before confirming. If you need assistance with a return or exchange after receiving your order, feel free to contact us.

7. How do I contact customer service?

You can reach our customer service team by emailing contact@snfishing.com. We are available from Monday to Friday, 8:00 AM to 6:00 PM (EST). We aim to respond to all inquiries within 1–2 business days.

8. Do you offer gift cards?

Currently, we do not offer gift cards. Please check back for updates on this in the future.

9. What if my order hasn't arrived yet?

If your order has not arrived by the expected delivery date, please contact us with your order number. We will help track the package with the carrier and assist you in resolving the issue.

Still Have Questions?

If you didn’t find the information you were looking for or have additional questions, don’t hesitate to reach out to our support team at contact@snfishing.com.