Warranty Registration

Thank you for choosing Silent North. By registering your product, you activate your warranty and ensure we can support you quickly and efficiently if needed.

Our Warranty Promise

Silent North stands behind the craftsmanship and quality of every product we make.
We offer a 3-year warranty that covers manufacturing defects for eligible items from the date of purchase.

 

Please complete the form below within 30 days of purchase to activate your warranty.

Warranty Registration Form
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What Is Covered

This warranty covers manufacturing defects under normal use, including but not limited to:

1. Material Defects

  • Cracking, peeling, or significant discoloration of materials (leather, fabric, hardware) not caused by external factors
  • Oxidation or breakage of hardware under normal conditions

2. Workmanship Defects

  • Loose or broken stitching not caused by excessive pulling
  • Glue failure or structural separation
  • Faulty zippers (e.g., cannot close, misalignments)
  • Broken or detached buttons, clasps, or magnetic closures

3. Branding & Structural Components

  • Detached logo plates or severe logo fading
  • Strap or handle breakage due to construction flaws (not overloading)

What Is Not Covered

This warranty does not cover:

1. Normal Wear & Tear

  • Surface scratches, softening, or creases from regular use
  • Minor color fading or fabric relaxation over time
  • Stains, marks, or impressions from daily contact

2. Damage from Misuse or External Conditions

  • Damage due to excessive weight, improper storage, or misuse
  • Exposure to water, moisture, sunlight, or extreme temperature changes
  • Chemical damage, perfume stains, dye transfer, or corrosion
  • Pet-related damage (scratches, bites)

3. Unauthorized or Ineligible Cases

  • Repairs or alterations performed by third parties
  • Products purchased through unauthorized resellers or secondhand platforms
  • Products that were not registered within 30 days of purchase

How to Submit a Warranty Claim

If your product experiences an issue covered by this warranty, please follow these steps:

Step 1: Contact Us

Email: contact@snfishing.com
Include the following details:

  • Full name and contact information
  • Order number or proof of purchase (e.g., invoice, receipt screenshot)
  • Product name and date of purchase
  • Description of the issue
  • Clear photos of the damage (close-up and full view)

Step 2: Assessment

Our team will review your claim within 1–3 business days and guide you through the next steps.

Warranty Resolution Options

If your product qualifies under the warranty, Silent North will offer one of the following solutions:

  • Free repair service (shipping terms may vary by region)
  • Replacement with the same or comparable item (if original is unavailable)
  • Partial refund or store credit for minor issues not requiring full repair

If the issue is found to be outside warranty coverage, we’ll provide guidance for paid repair options where possible.

Customer Responsibilities
  • Please retain your original proof of purchase
  • Product registration must be completed within 30 days of purchase
  • Ensure items sent for repair are clean, dry, and securely packaged
  • For international orders, return shipping costs may be borne by the customer depending on location

Additional Information
  • This warranty applies only to genuine Silent North products purchased from our official website or authorized retailers
  • Silent North reserves the right to make the final decision regarding any warranty claim
  • In case of language discrepancy, the English version of this policy shall prevail

Thank you for choosing Silent North. We are honored to be part of your daily life and remain committed to creating objects that last with you through time.

📧 contact@snfishing.com
⏰ Monday to Friday, 8:00 AM – 6:00 PM (GMT+8)